VIVA LA VEEDO
FAQs & Policies
Terms and Conditions of Sale
By placing an order with Viva La Veedo, you agree to the following terms and conditions:
1. Product Information: We strive for accuracy in product descriptions and images. However, due to the handmade nature of our products, slight variations may occur.
2. Payment: We accept CashApp, Venmo and PayPal and Stripe. Your payment is processed securely, and will only be charged once your order is confirmed.
3. Shipping: Orders are processed within 3-5 business days. Shipping costs and times vary by location. Customers are responsible for any customs fees.
4. Returns and Refunds: We accept returns within 15 days of receipt. Items must be unused and in original condition. Custom items are non-refundable.
5. Intellectual Property: All content on this website, including product designs and images, are the property of Viva La Veedo and protected by copyright law.
6. Data Protection: We respect your privacy and will never sell your personal data. Your information is used only to process your orders.
7. Fraud Prevention: We reserve the right to cancel orders suspected of fraudulent activity.
8. Limitation of Liability: We are not responsible for damage caused by improper use of our products.
9. Disputes: Any disputes arising from the use of our website will be governed by the laws of Washington State. For any questions, please contact us at vivalaveedo@gmail.com.
Privacy Policy for Viva La Veedo
Effective Date: January 1, 2025 At Viva La Veedo, we value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website www.vivalaveedo.com or make a purchase from us. By using our website or making a purchase, you agree to the terms of this Privacy Policy.
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Information We Collect We collect information in the following ways: • Personal Information You Provide: When you place an order, sign up for our newsletter, or contact us, we may collect personal details such as:
o Name
o Email address
o Mailing address
o Phone number
o Payment information (processed securely through our payment partners)
• Information We Collect Automatically: When you visit our website, we may automatically collect certain information about your device and use of our site, including:
o IP address
o Browser type
o Device type
o Referring URL (the webpage you visited before ours)
o Pages viewed and time spent on the site o Cookies (small text files stored on your device)
• Payment Information: We do not store any payment card details directly. All payments are processed through secure third-party payment gateways (e.g., PayPal, Stripe).
2. How We Use Your Information We use the information we collect to provide you with a better shopping experience, including:
• To process your orders: We use your personal information to fulfill orders, process payments, and deliver products.
• To improve our services: Your information helps us understand how customers interact with our website so we can enhance the user experience.
• To communicate with you: We may send you order updates, marketing emails (with your consent), or customer service communications.
• To comply with legal obligations: We may use your data to comply with applicable laws and regulations, including preventing fraud.
3. How We Protect Your Information We take the security of your personal information seriously and use appropriate measures to protect it. These measures include:
• Encryption: We use encryption protocols (SSL/TLS) to protect sensitive data, such as credit card information, during transmission.
• Data Access Control: We limit access to your personal information to only those employees or third-party partners who need it to perform their duties.
• Regular Security Reviews: We continuously monitor and improve our website's security measures. However, please note that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Cookies and Tracking Technologies We use cookies and similar technologies (such as web beacons or pixels) to improve your experience on our website. These technologies allow us to:
• Remember your preferences (e.g., language, location)
• Analyze website traffic and behavior (e.g., pages viewed, time spent on site)
• Deliver personalized content or advertising based on your preferences. You can control the use of cookies through your browser settings. However, disabling cookies may impact your experience on our site, and you may not be able to use some features.
5. Sharing Your Information We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in running our business and fulfilling your orders. These services include:
• Payment processors: To process payments securely.
• Shipping carriers: To fulfill orders and deliver products.
• Email marketing platforms: To send you promotional emails if you’ve opted in.
• Website analytics providers: To help us improve our site performance. These third parties are obligated to keep your information confidential and use it only for the services they provide to us.
6. Your Rights and Choices Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
• Access: You have the right to request access to the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain it for legal purposes).
• Opt-Out: You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly. To exercise any of these rights, please contact us at [your contact email or phone number].
7. Children’s Privacy Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it as soon as possible.
8. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will be updated. Please check this page periodically for the most current information.
9. Contact Us If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: Viva La Veedo vivalaveedo@gmail.com (360)504-6635 Important Notes:
• Compliance with Laws: If you're based in a jurisdiction with specific data protection laws (e.g., GDPR in the EU, CCPA in California), make sure your Privacy Policy includes relevant details required by those laws.
• Transparency: Be clear about how you use and store customer data. This helps foster trust and can also protect you legally.
• Review by Legal Professional: Depending on where you operate, it may be wise to have your Privacy Policy reviewed by a lawyer to ensure compliance with applicable privacy laws.
Return & Exchange Policy for Viva La Veedo
At Viva La Veedo, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help. Please review our return policy below:
1. Returns We accept returns on items in their original, unused condition within 15 days from the date of receipt. To be eligible for a return, the item must be: • Unused, unworn, and in the same condition as when it was received. • In its original packaging, with any tags or labels still attached. • Not a customized or personalized item, unless defective (more details below).
2. Non-Returnable Items For health, safety, or customization reasons, the following items are non-returnable: • Customized or personalized items (e.g., items with custom names, dates, or designs). • Items that have been used, worn, or altered. • Sale items or gift cards. If you received a defective or damaged item, please contact us immediately, and we’ll arrange for a replacement or refund.
3. How to Return an Item To return an item, follow these steps:
1. Contact Us: Email us at vivalaveedo@gmail.com with your order number and reason for return within 15 days of receiving your order. We’ll provide you with instructions on how to proceed.
2. Package Your Return: Carefully package your item in its original packaging or similar protective material to avoid damage during return shipping. The item must be in unused, resaleable condition.
3. Return Shipping: You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the return reaches us safely.
4. Processing the Return: Once we receive your returned item, we will inspect it. If it meets the conditions outlined above, we will process your refund or exchange.
4. Refunds Refunds will be issued to the original payment method once your return is processed and accepted. Please note: • It may take up to 7-10 business days for the refund to appear in your account, depending on your payment provider or bank. • Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, item defective). • If you received free shipping on your order, the cost of return shipping will be deducted from your refund.
5. Exchanges We only replace items if they are defective, damaged, or incorrect. If you would like to exchange an item for a different size or style, please contact us to discuss availability and next steps. You may need to return the original item before a new one is shipped.
6. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We may ask for photos of the damage or defect. Upon approval, we will offer you: • A replacement item (if available). • A full refund to your original payment method.
Cancellations If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. Once your order has been shipped, it can no longer be canceled, and you will need to follow the return process outlined above. Important Notes: • Custom/Personalized Orders: Due to the nature of customized items, we are unable to accept returns on these unless they arrive damaged or defective. • Return Timeframe: We recommend initiating a return request as soon as possible. Returns must be received within [X] days of receiving your order to be eligible for a refund. • Packaging: Items must be returned in their original condition, including packaging.
We cannot accept returns of items that are damaged due to improper packaging when returned. Contact Information If you have any questions about our return policy or need assistance with a return or exchange, please contact us at: Viva La Veedo Email: vivalaveedo@gmail.com Phone: 360-504-6635